Instructional Design
Online Courses, Training, and Technical Writing
JetBlue University – Award-Winning e-Learning
In the summer of 2005, I returned to New York to develop and write several online courses for JetBlue Airways, a NogginLabs client (see below for more about NogginLabs, Inc.). Each course used characters and interactivity to bring the learning material to life.
The first and most complex of these courses was transition training for JetBlue's Inflight Crewmembers. The airline had just purchased new aircraft from the Brazilian company EMBRAER, and we produced an hour-long training course designed to teach flight attendants how to use all the features of the new planes. It included numerous Flash-animated simulations, instructional video clips, and Customer-interaction simulations.
At Training Solutions 2006 in Denver, the winners of the 2006 Brandon Hall Excellence in Learning Awards were announced. The E190 course received a Silver medal in the Custom Content category.
Since 2005, I have helped JetBlue to develop several more courses on topics ranging from Baggage Service to Emergency Response. I'm happy to say I will continue to work with the crew at JetBlue University on future projects.
NogginLabs & Behavioral Tech Research, Inc.
In 2003, I joined an e-learning firm in Chicago as a content producer. There I worked on courses for clients such as Dell Computers, Hibernia Bank, ABN Amro, and the Illinois Election Committee.
The highlight of my time at NogginLabs was when I developed and wrote a 20-hour e-learning course on a radical new treatment for suicide and drug-relapse prevention. This scenario-based course required me to devise complex storylines, develop realistic and engaging characters, and write hours of dialogue to convey the treatment's uses and value.
Click the image to the right to visit the NogginLabs Web site. Then scroll down to the "DBT Skills Course" link at the bottom of the page to view a Web demo.
Synchronoss Technologies, Inc.
From mid-March to mid-August 2006, I helped Synchronoss, Inc., a telecommunications company in Edison, New Jersey, redesign their internal training program and rewrite all their training materials.
During the project, the goal shifted from training approximately 120 Service Coordinators in New Jersey to moving 80% of the company's workload to India. Throughout both phases of the project, I advised on Instructional Design and wrote procedural documentation.